Metagigs Privacy Policy

Metagigs Privacy and Cookie Policy

Effective Date: August 14, 2024
Last Updated: August 14, 2024

IMPORTANT NOTICE: Metagigs is currently in technology preview (alpha) and is not in full production mode. Software and process bugs and missing or broken functionality is to be expected. While in this stage, MINORS ARE NOT ALLOWED TO USE THE METAGIGS PLATFORM. We will remove this notice and make an announcement once this restriction is lifted.

1. Welcome to the Metagigs Privacy Policy

a. Is this Privacy Policy for you?

If you participate in the Metagigs Economy by creating or fulfilling Orders or otherwise make use or access the Metagigs Platform or Services, this Privacy Policy is for you, whatever your age and wherever you live. It’s also for parents or guardians of Minors under 13 years of age. This Policy covers the Metagigs Services.

b. What is in this Privacy Policy?

This policy describes the rights you have regarding your Personal Information. It explains that you can control what happens to the information that can identify you - like your name, where you live and your email address. In this Privacy Policy, we’ll also tell you when and how we use your information about you – including how we collect, record, organize, store and share it. Depending on where you live, you may have different rights or choices for managing your Personal Information, which this Policy will describe later on. In the event of a conflict between the information in Sections 1-6 of this Policy and the location-specific information in Section 7, the information in Section 7 shall prevail.

c. Where does this Privacy Policy apply?

If you’re using Metagigs, you’re in the right place. Here’s where you can learn about keeping your information safe. Using Metagigs includes using:

(1) websites with a metagigs.gg address

(2) our mobile, virtual reality, PC and console apps

(3) other Metagigs features described in this policy

But if you leave our services, this Privacy Policy no longer applies. We’re not responsible for what you see on other websites or apps or for their privacy policies, even if you’ve linked to them from our website or app. When you go to another site or app, we may show you a message telling you that you’re leaving Metagigs.

To reach us with questions or requests regarding your Personal Information, please contact us at support@metagigs.gg. If you are a minor, please have your parent or guardian contact us.

Before moving on to the rest of the Privacy Policy, when you see certain terms in this Policy, some of them have specific meanings.

i) “Children” or “Child” means any user under the age of 13

ii) “Minor” or “minor user” means a user of the Services who is under the legal age of majority in their jurisdiction or state of residence.

iii) “Personal Information” means any information relating to a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier

iv) “Platform” means our Metagigs Platform

v) “Privacy Policy” or “Policy” means this Metagigs Privacy Policy

vi) “Processing” means any operation which is performed on Personal Information, such as collecting, recording, organizing, structuring, storing, adapting or making any kind of disclosure or other use

vii) “Service” means any service or application offered by Metagigs, such as allowing users to create or fulfill Orders, connect with others, and use content created by you and other users. It includes websites on the metagigs.gg domain, our Metagigs mobile, virtual reality, PC, and consoles, and our other websites, products, software, applications, content, data feeds and other services on which an authorized link to this Policy is posted

Any other capitalized term that is not defined in this Policy is defined and has the meaning set out the Metagigs Terms of Use. In the event of a material or perceived conflict between the English version of this Policy and any translations into other languages, the English version shall control.

2)Are you Under 13 or responsible for an under-13-year-old?

If you’re under 13 years old, your access to certain features will be restricted in the interest of protecting your Personal Information. Metagigs is especially committed to protecting the privacy of children. This part of the privacy policy is just for you.

a) First, get the go-ahead

If you’re under 13 years old, please get permission from your parent or guardian to use Metagigs. You shouldn’t use our Services without their go-ahead.

b) Set limits

No matter how old you are, Metagigs settings allow you to control who can interact with you. You can also restrict your account, which limits an account to certain filtered experiences on Metagigs.

Parents and guardians – we recommend you supervise your child whenever they’re interacting on Metagigs.

c) Age-appropriate privacy settings

If you’re under 13 years old, we’ll automatically set your account to have strong privacy settings. While in this privacy mode, some features like social media plug-ins and certain advertising and alerts are disabled. When you turn 13, you will be able to enable additional features that are more appropriate for users ages 13 and up.

d) Information we collect if you’re under 13 years old

If you’re under 13 years old and create an account, we ask for some information (which is non-personal information, as defined by COPPA) to let you use Metagigs. We’ll collect:

i) your username (required). We need this to create your account and run the Metagigs Service. We don’t use your username to identify you outside of Metagigs

ii) your password (required). We need this to log you in to your account and to run the Metagigs Service. Alternatively, we may allow you to login using a third-party identity provider (google, facebook, etc) in which case we will not require your password.

iii) your date of birth (required). We’ll use this information to make sure your account has certain default settings intended for your age

For additional account security and parental controls, you have the option to provide a parent’s or guardian’s email address in account settings or during logout. Children are encouraged to provide a parent’s email address, but are not required to do so to create an account. Parent email addresses (which is the only personal information, as defined by COPPA, we collect from child accounts) are collected for the security and integrity of your account and the Metagigs platform. We may use your parent’s email address to log you in. We may also use your parent’s email address to communicate with them about your account, like asking them to review your account.

e) We don’t want more Personal Information

If you’re under 13 years old, we will only ask you to tell us the information we need to set up or protect your account. If you give us more of your Personal Information, we will:

i) delete any additional Personal Information we’ve collected from you (unless the law requires us to keep it),

ii) cancel your account, or

iii) turn on age-appropriate protections on your account

When users publish anything in our public and comment areas (for example, chat, forums, group walls, personal posts), we filter it and remove:

i) Personal Information like addresses, emails, phone numbers

ii) attempts at phishing (this is when someone tries to trick you into giving out Personal Information)

iii) offensive words, adult or suggestive content

To provide the filtering above, we use human and automated checking to the best of our ability based on available technology – but like all filtering technology, these systems aren’t 100% effective.

f) Please ask us if you want to make privacy-related changes

You can request that Metagigs make changes to your child’s account or allow you to review, delete, or prevent the further collection or use of Personal Information from you or your child. To make a request, please contact us at support@metagigs.gg.

3) When we collect your information

a) Setting up a Metagigs account

Your first step to joining the Metagigs Platform is to set up a Metagigs Account. We’ll ask you to create a unique username and password (or use a third-party identity provider) so you can log into your account and access features on Metagigs. We also ask you for your birthday so we can customize your experience on Metagigs. You may not set your Account's display name to contain Personal Information.

i) Three key rules for signing up:

(1) Do not use your own name or other Personal Information in your username.

(2) Do not pick a password that’s easy to guess (including on third-party identity providers).

(3) You may share your password with your parent or guardian, but do not share it with others.

We don’t use your username to identify you outside of your activity on Metagigs.

ii) Why we ask you for an email address:

Once you have an account, you can add your email address (or your parents’ or guardians’ email address if you are under 13) in case you need to reset your password.

We might ask for your email to verify your identity or enable additional features. The main reason we need an email address is for security because it is how we check to make sure accounts are authentic. You can change your email address anytime you want – if an email address is changed, we’ll send a notification email to the address that you used before.

iii) Sharing your phone number

If you choose to give a phone number, we’ll send you a text message asking you to confirm your number before you can log in. We will use your phone number for security and account access, including to recover a lost or forgotten password or log in via mobile (except if you use a third-party identity provider). You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Metagigs or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud.

Additionally, with your explicit and informed consent, we may use your phone number to recommend you as a friend to others using Metagigs. You will be recommended with your contact name as stored on your friends’ devices, which may also include your real name. If you do not want us to use your phone number to be found by your friends on Metagigs, please do not activate this feature or deactivate it at any time. Please note that the Discoverability feature may not be available in certain locations.

We do not ask for your phone number if you are under 13.

b) Purchases on Metagigs

You can buy virtual currency, subscriptions and other items and choose how to pay from our available payment methods. When you pay, you (or your parent or guardian if you’re under 13) will have to give billing information, including Personal Information such as:

(1) Name of the person responsible for buying virtual currency

(2) Their billing address and email

(3) Credit card or other payment information

Our payment processors (for example, PayPal) manage the transactions, which are subject to their terms and conditions and privacy policies. Their policies will explain what Personal Information they keep and use. For example, they might keep and use your billing information, transaction details, and purchase history so that they can sort out any billing problems or inquiries.

You can choose to save your billing information with one of our payment processors to make future purchases easier, in that case, Metagigs does not store or have access to your full saved billing information.

c) Posting content

You can post comments, messages, or other content on Metagigs through chats, forums, group walls, personal posts, or other features. Users who are age 13 or older can also use voice chat on Metagigs. We may monitor what you say and write to check that it meets our Community Standards and complies with our Terms of Use. If we find that the content doesn’t meet our standards, for example, if we believe that it is inappropriate, includes Personal Information, or is not suitable for users to have on Metagigs, we have the right to change or remove it. Where the law allows us to, we may use the content you and other users have posted for training or to help us to improve the way we filter content on our platform. Our aim is to increase safety on our platform. We also may use this data to help us provide a better experience on Metagigs and to respond to requests about your account from you or your parent or legal guardian.

d) Asking questions or getting technical support

We collect your email address (or your parents’ or guardians’ email address if you are under 13), username, and any other details you give when you:

i) contact customer support

ii) report a problem

iii) ask for technical support

iv) ask us questions or give us comments

We use this information to answer your questions and to give you the support or help you ask for. For users under 13, we communicate with your parent or guardian when sending our responses. We retain records of technical support questions for a limited time for internal use only, such as to answer additional questions about your account.

e) Using Metagigs features

We may use Personal Information when you use certain Metagigs features. To provide access to certain features, we may use your email address and other information you provide to us, such as your verified date of birth.

i) Third-party features such as social media add-ons (users 13 and older)

You can use third-party features like social media widgets, share buttons, and login features. These features may include social plugins from Google, Facebook, Twitter, or other platforms. In these cases, the third party’s terms, conditions and privacy policies apply. When you use these features:

(1) we may be able to access or use information on your social media accounts

(2) information about how you use Metagigs may be shared posted on your profile on those platforms

If you use your Metagigs ID to sign in to a non-Metagigs website or service, and later delete your Metagigs account, you may lose access to that website or service.

ii) Voice-based services (users 13 and older)

If you use Metagigs’s voice services, we will monitor, collect, use, and store your voice recordings to:

(1) enable voice services

(2) make our voice-related services safer, including to detect and combat abuse and other harmful activity on our Services

If you use voice services on Metagigs, we may use voice recordings to inform training and product improvement in accordance with applicable law. We will not use your voice recording with private server voice-chat recordings of EEA and Brazilian users for training or product improvement.

iii) Location-based Services (users 13 and older)

You can choose to use location-based Services if you’re 13 or older. If you agree, we may collect and track geolocation information so that we can offer Services that depend on us knowing where you are. We collect location at the country or region level; we do not collect precise geolocation data. Examples are check-in, or personalizing content or advertising.

We collect this information by using an identifier on your device or browser so that we can recognize you each time you return. To stop us collecting your location information, you can update your device settings, stop using the Service, or uninstall our mobile apps.

iv) Joining on a VR platform

If you join our experiences on a VR platform, we collect your physical movement information so that we can use it in the experience. This information is only used to provide the experience. We do not store this information.

v) Camera-enabled features and uploads (users 13 and older)

If you use Metagigs features that require the use of your camera or upload content that contains your Personal Information, we will collect, process, and store that content only for as long as needed to accomplish the purpose of the feature. Video used to generate animation key frames is processed on your device and is not shared with Metagigs or any third parties.

vi) Contact Importer (users 13 and older)

If you opt-in to the Contact Importer feature, you will share the first and last names and phone numbers of your contacts in your address book on your mobile phone with Metagigs. This feature helps connect with your friends on our Service. If you use the feature, we will automatically access and collect information in your address book from time to time in order to sync your contacts. Such information will only be retained in case of matches with existing Metagigs users. Our Contact Importer feature is only available if you are 13 or older and may not be available in certain locations.

vii) Creating of Fulfilling Orders (users 13 and older)

If you create or fulfill Orders, data such as your username, and Metagigs user ID may be shared with other users. This is done to allow you to create or fulfill the Order. Your activity during the fulfillment of an Order is subject to our Terms of Use and the Metagigs Community Standards.

viii) Interacting with our experiences

To improve your experience and ensure safety, we collect information about how you interact with the Services and we connect this information with your account. For example, we may:

(1) collect information from your game state to detect violations of our Terms and to improve our ability to detect such violations.

(2) collect information about the Experiences and Kiosks you enter, and the Orders you create, accept, or fulfill to give you similar recommendations.

(3) share information like your username and transaction details with the UGC creator or subsequent owners, if you acquire a limited item if you purchase, share, trade, or otherwise engage in a transaction involving UGC,

(4) collect information from your device through cookies - see “Cookies and Similar Technologies”.

ix) Subscribing to other features (users 13 and older)

When you subscribe to other features or activities that are available to users 13 years old or older, we’ll set out what information is collected and how we intend to use it when the information is collected.

f) Competitions, promotions and research

i) Taking part in competitions or promotions

If you take part in competitions or promotions, for example, contests, sweepstakes, giveaways or prize draws, those activities may require contact information such as your name, email, or phone number, to be eligible for discounts or prizes. If you receive a gift card provided by a third party provider, certain contact information may be shared with the provider and used in accordance with this Policy and the terms listed on the provider’s website. In some places in the world, the law requires us to publicly share information about the winners.

ii) Taking part in research

If you choose to participate in research or surveys, these surveys may collect information about your likes and dislikes, experience interests and habits, general hobbies and interests, and other lifestyle information or preferences. These surveys may ask for Personal Information.

g) Advertising

To market Metagigs’s Service to new and existing users, we use Personal Information like:

i) IP addresses

ii) information on users’ browsers or operating systems, including language settings and general location information

iii) usernames or user IDs

If you choose to create an Ad Account, we may collect additional information to create your account such as name, email, address, business and/or tax information. The purpose of collecting this information is to provide the ad account and comply with applicable laws, including tax laws.

We do not collect or use Personal Information about users under the age of 13 for advertising or marketing purposes.

h) If you’re a Pro

To take part in the Metagigs Professional Exchange Program (MPEX), you must give us an IRS W-9 form (for U.S. taxpayers) or W-8 form (for non-U.S. taxpayers). We may also ask you to verify your identity by providing a government-issued photo ID either directly or through a third-party vendor. This feature is only available to users who are 13 or over. For more information, please visit our MPEX Terms of Use.

i) Other purposes for collecting your information

We also use Personal Information for these general purposes, as permitted by law, in addition to the purposes listed above:

To let you manage your account and our services

i) To allow you to manage your Metagigs account or update your settings

ii) To communicate with you about our Services

To make things better for you

i) To operate, maintain, personalize, and improve our Service

ii) To research relevant technologies

iii) To provide technical support or customer service

To protect you by keeping our platform safe and secure

i) To detect security issues, protect against malicious, deceptive or illegal activity, and prosecute anyone responsible for that activity

ii) To find and fix errors or bugs

iii) To give you access to features or limit your access to Metagigs, as appropriate

iv) To protect our or our users’ integrity, safety or security

To comply with the law and our policies

i) To audit interactions and transactions, and carry out any other compliance tasks

ii) To comply with the law and our own Terms of Use, or any other restrictions we’ve put on your use of the Service

You are under no obligation to provide Personal Information to Metagigs when requested. However, if you choose to withhold any requested information, we may not be able to provide you with certain services and features.

j) Cookies and similar technologies

i) Information collected through cookies

Like most websites, we use cookies and other standard internet technologies to help us make our services better.

Cookies

A cookie is a text file that’s put on your computer or device when you visit a website. It lets the website remember what you do and any settings you choose (e.g., login information, language, font size). Cookies make your experience more convenient – for example, if the cookie remembers your log-in details, you won’t have to enter them again each time you visit the site. Some cookies last longer than others:

i) Session cookies are deleted each time you close the browser

ii) Persistent cookies stay on the device for a defined period of time.

A cookie set by the owner of the web server you are visiting is called a first-party cookie and cookies set by owners of other domains are called third-party cookies.

Pixel Tags/Web Beacons

A pixel tag or web beacon is a piece of code that tells its owner what you do on a web page. Pixel tags provide information like which web pages you visited or which ads you clicked on.

ii) How we use cookies

We use technology like cookies to recognize you and customize your experience. We and any third-parties might use these technologies whenever you visit our sites or use our Services. We collect information about the devices and software you use, for example:

(1) the type of browser or device

(2) the website or source that linked or referred you to our services

(3) your IP address, device ID or other identifier that identifies your computer or mobile device – this cookie is not deleted when you close your browser

(4) the operating system of your computer or device

These technologies allow us to:

(1) record and keep your preferences, account settings, and certain login information (for your convenience, e.g. to prevent you from needing to choose settings every time you visit, and security)

(2) collect information about how you use the Services, for example, how you downloaded our app or where you downloaded it from

(3) collect information on how software is used on your mobile device

(4) collect information about what features you use and how well our services work

(5) identify any suspicious activities so we can try to protect users from payment fraud and other inappropriate activities

(6) collect demographic information (eg, age, location, etc)

(7) perform similar functions.

We use cookies or similar technologies only for the purposes given in this privacy policy.

Your cookie rights in the EEA

When you visit our website with an EEA IP address, a cookie banner will appear asking you for your consent. You can manage your choice by clicking on “manage cookie preferences” in the cookie banner. We will save your choices in the form of a cookie. This cookie has a limited effective period of one year.

iii) Third-party advertising companies

We partner with third-party advertising companies such as ad server companies and ad networks. If you interact with content or reach Metagigs through a link in an advertisement, we or our service providers may give these third-party advertising companies identifiers from your device, such as an IP address or device ID. We collect this information to help us promote and market our Services better.

For users under 13 years old, Metagigs partners with third-party advertising companies:

(1) to display contextual advertising that is based on the content of the game you play

(2) to limit how much advertising is shown to you if you’re under 13 years old

(3) to provide related uses permitted by COPPA.

If you’re under 13 years old, Metagigs will not show these types of advertising to you:

(1) behaviorally targeted ads – these are ads that are shown according to a user’s behavior on a website or app

(2) retargeted ads – these are ads that are sent after a user starts a purchasing process but does not finish it. The ad tries to get the user to finish the purchase.

We do not collect any information from users under 13 years old for the purposes of directing targeted advertising.

iv) Your cookie choices

For Metagigs.gg, click on the link in the footer at the bottom of the page to access your cookie options. For all other sites, please clear your cookies and refresh your browser to display the cookie banner to access its settings.

Most web and mobile device browsers automatically accept cookies, but you can change your browser settings so that cookies are not accepted or you are warned before a cookie is set.

Use information from browser companies to learn more about how they manage cookies. You can also learn more about cookies by visiting https://www.allaboutcookies.org/, which also tells you how to block or delete cookies that are already on your device.

By blocking or deleting cookies used, you might limit your experience of the Service. You might not be able to log in or experience the Metagigs Platform or Services.

v) To stop companies from tracking you on their websites

You can ask us or a third party to disable advertising-related tracking on our websites. To disable this tracking, we or the third party may need to set an opt-out cookie on your browser. You may need to change your browser settings to accept cookies if you want to fully disable advertising-related tracking. Please note that our Services do not respond to Do Not Track (DNT) signals.

vi) On our corporate websites or in job applications

The parts of this privacy policy that are about digital experiences or give information about users under 13 years old don’t apply to the corporate websites.

If you contact us about job opportunities, we may ask for your name, email address and employment details. Or you may send us a CV or job application with this information. We have the right to use this information to send you corporate-related information to you or respond to your job application. If you engage with Metagigs in an immersive space for prospective employees, such as the Metagigs Career Center, such a space may be recorded in order to provide the experience.

Our corporate websites give general company information to any user that visits them – they use the domain names, corp.Metagigs.gg, blog.Metagigs.gg, and their subdomains. On these sites, we give information about the corporate side of Metagigs, press information, career information, and other general audience information. Our corporate websites do not offer any digital experiences.

4) When we share your information

a) We may share Personal Information where necessary

i) When other companies need Personal Information to provide a service on our behalf

We may share your information, including Personal Information, with other companies (known as third-party agents, contractors, or service providers). We hire these companies to perform services for us. These companies are only allowed to use the information we share to complete the relevant tasks. They are not allowed to use the information we share for any other purpose, including selling Personal Information. We make sure that all companies that we share information with are capable of looking after the information properly.

Here are examples of the services that we might rely on other companies to provide, and examples of the companies that we are likely to share information with.

(1) Account integrity and security services (e.g., Veriff, Persona, Arkose Labs);

(2) Analytics services (e.g., Google LLC);

(3) User acquisition services (e.g., AppsFlyer);

(4) Community filtering and moderation services (e.g., CommunitySift);

(5) Customer support services (e.g., Zendesk);

(6) Surveys and promotions (e.g., Reach3);

(7) Social media log-in services (e.g., SAP Customer Data Cloud);

(8) Billing and payment services (e.g., Kount, Worldpay, PayPal, Incomm, Blackhawk, Google, Apple, Amazon, Windows Store, Xbox, Playstation, Meta Quest, Xsolla)

(9) Hosting and content delivery services (eg, AWS, Equinix, CenturyLink, YouTube, Vimeo).

ii) When Pros need Personal Information to improve your experience

The Pros fulfilling your Orders will have access to your username, display name, user ID, Experience metrics, Metagigs metrics, UGC transaction details, and your regional location (which we base on your IP address). We do not share your IP address with Pros.

We provide Pros with the regional location of users to determine their user base and make sure their Order fulfillment process meets the legal requirements of the country you or they live in.

iii) For legal reasons or to help prevent a crime

We may share your Personal Information, as permitted or required by law, if:

(1) necessary to comply with a judicial proceeding, court order, or other legal process served on Metagigs

(2) law enforcement agencies, regulators, or other public agencies (including schools or children services) request that we share it

(3) we believe that disclosing the information may prevent a crime

(4) a law requires us to share it

iv) To help ensure safety and security

We may share your Personal Information if we believe that sharing would:

(1) help an investigation into public safety

(2) protect the safety of a child or other user of Metagigs

(3) help to protect the security or integrity of our Services.

v) If we need to protect ourselves against legal responsibility

We may share your information if we believe that disclosing the information will allow us to take precautions against taking legal responsibility (liability) or to protect our rights.

vi) If there is a transfer of rights in our business e.g., if we sell our business

We may hand over rights to access your information, including Personal Information:

(1) as part of a merger, acquisition, sale of assets, or similar transaction

(2) if information is handed over as a business asset in an insolvency, bankruptcy, or receivership

(3) where required by law, we will notify you and ask you to consent to such sharing.

b) We may disclose Personal Information to third parties

i) For Advertising Purposes

Metagigs may disclose information collected from or about you with third-party advertising companies and/or advertising measurement companies to select advertisements for you, or measure and improve advertising effectiveness. In accordance with applicable law, we provide our users with choices about whether data is disclosed for this purpose. Data disclosed for this purpose includes:

(1) Contact Identifiers

(2) Device identifiers

Depending on where you live, you may have additional rights that apply. Disclosing data for the purposes described in this Section may be considered a “sale” or “share” of personal information under the California Consumer Privacy Act.

c) We may share information that does not identify you

In some circumstances, we share data that doesn’t identify you, for example:

i) To comply with reporting requirements

ii) For any business or marketing purposes

iii) To help us and others understand how, when, and why users visit our sites and use Metagigs.

We may share non-identifying data of all users regardless of their age.

d) We’re not responsible if you share your own Personal Information

If you’re 13 years old or over, you can share your Personal Information through chat, forums, messages, order creation forms, or similar ways of sharing on our Service. Remember that anyone who uses these features will be able to see anything you share in this way. We are not responsible for how your Personal Information is used if you shared it yourself.

5) Looking after your information

a) Security measures

We have security measures that are intended to protect any Personal Information or other sensitive information under our control from loss, misuse, or alteration. Though we cannot guarantee that loss, misuse or alteration of information will never occur, we use reasonable efforts to prevent it.

Sending or storing information on the Internet is not 100% secure, so we can’t guarantee the security of any information you share with us. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.

b) We’ll tell you if your privacy is at risk

We may send you emails or other messages about security, privacy, and account management. If we learn about an incident that may qualify as a data breach under the law, we will notify you in accordance with the law.

c) How long we keep your information

We may keep your Personal Information for specific purposes as long as we need it to fulfill those purposes, sometimes even if you’ve stopped using Metagigs’s Services. When we no longer require your Personal Information, we will de-identify or delete the information. Here are the reasons we may need to keep your information:

i) For resolving problems

(1) We keep billing information and transaction histories so that we can resolve billing disputes or inquiries.

(2) We keep user account history to solve any customer service issues and to provide, improve, and develop our service.

ii) To make our services safer

We may keep information if it will help us make our Service safer and more secure, such as to stop bad actors who try to misuse Metagigs.

iii) For legal reasons

We may keep information for legal reasons, like establishing legal defenses, conducting audits, pursuing legitimate business purposes, enforcing our agreements, exercising our rights, or complying with legal obligations.

iv) Letting other users keep your information

Other users may keep publicly shared information, including Order fulfillment information and content, on our platform.

d) Where we store your information

Metagigs is based in the United States. We send information we collect from you to our secure servers in the U.S. where we store and use it. This storage is necessary for us to process the information.

We may also transfer information that we collect from you to our other offices and to the third parties mentioned in Section 4 of this Policy – these might be outside your region. Our agents or contractors may also use your information. The data protection laws of the U.S. or other countries may not be equivalent to those where you live.

Wherever we transfer your Personal Information, we will take reasonable steps to ensure that your privacy rights continue to be protected. If required by applicable legislation, we rely on a valid international data transfer mechanism to enable cross-border data transfers.

6) Privacy Policy Changes and Updates

We update this Privacy Policy at times, so you should review this page regularly. We always publish the date of the latest version at the top of this page. If we make any major changes, we will let you know by email (if we have your email address or a parent’s or legal guardian’s email address) or by showing a prominent notice on this website or in app prior to the change becoming effective. If required by law, we will obtain your consent or the consent of a parent or legal guardian if any of these changes involve new material uses of your Personal Information not previously disclosed in this Privacy Policy.

7) Additional information based on where you live

If you live in certain regions, you may have additional choices about your Personal Information or rights that apply to data processing. If you want to exercise your rights or make another request about your Personal Information, or if you want us to make another request about your Personal Information, please contact us at support@metagigs.gg. If you’re under 13 years old, please have your parent or guardian contact us.